Control Frequent ED Users

SmartControl™ is a module that automates the workflow of emergency department case managers in their efforts to control high frequency emergency department patients. The system integrates with any EMR, identifies optimal candidates and enables care plan development in order to facilitate behavior modification and thereby improve health outcomes and reduce costs.

Frequent emergency department users are a mix of medically complex and psychologically fragile patients, alcohol and narcotic dependent individuals, and those that come for convenience. Focusing on the presenting complaint alone does little to prevent emergency department overuse, excessive testing and avoidable admissions.

When an enrolled patient visits the emergency department, SmartControl electronically notifies the patient's care network, which always includes a primary physician and may also involve a psychologist, social worker and family caregiver. The patient's current care plan is shared and any necessary adjustments made. The system design and function has received accolades from emergency department leaders, hospital administrators, case managers and primary care providers.

SmartControl™ incorporates analytics to measure acceleration or deceleration of visit frequency. Also, savings related to decreasing emergency department visits and hospital admissions are calculated to justify case management resources.

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